Privacy Policy
Effective Date: May 11, 2026
1. Introduction
Fleur Bloom Bar ("we", "us", or "our") is a mobile floral event business based in Ottawa, Ontario, Canada, operating at fleurbloombar.ca. We are committed to protecting the privacy and personal information of our clients, event guests, and website visitors in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding your information. By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following categories of personal information:
2.1 Information You Provide Directly
Name and contact information (email address, phone number)
Event details (date, venue, guest count, type of event)
Billing and payment information
Correspondence and inquiries submitted through our website or email
Social media handles, if shared with us voluntarily
2.2 Information Collected Automatically
IP address and browser type
Pages visited and time spent on our website
Referring website or search terms used to find us
Device type and operating system
This information is collected through cookies and similar technologies. See Section 7 for more details.
3. How We Use Your Information
We use personal information only for the purposes for which it was collected or as otherwise permitted by law, including:
Responding to inquiries and booking requests
Providing and administering our floral event services
Processing payments and issuing receipts
Sending event confirmations, logistics, and follow-up communications
Improving our website and services
Sending promotional or marketing communications (with your consent)
Complying with applicable legal obligations
We will not use your personal information for purposes other than those listed above without your knowledge and consent.
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only as necessary to deliver our services, including:
Payment processors (for secure transaction handling)
Email and scheduling platforms used to manage bookings and communications
Website hosting providers
These third parties are required to keep your information confidential and may only use it for the specific purpose of supporting our services. We may also disclose information if required to do so by law or in response to a valid legal request.
5. Your Consent
By submitting an inquiry, booking our services, or using our website, you consent to the collection and use of your personal information as described in this policy. Where we rely on your consent, you have the right to withdraw it at any time by contacting us at hello@fleurbloombar.ca. Withdrawing consent may affect our ability to provide certain services.
6. Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Booking records and related communications are generally retained for a minimum of seven (7) years in accordance with Canadian tax and business record-keeping standards. When information is no longer needed, we securely destroy or anonymize it.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience and collect analytics data. Cookies are small data files stored on your device. You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly as a result.
We may use third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools may collect information about your activity on our website in anonymized or aggregated form.
8. Social Media
We operate social media accounts on Instagram and TikTok (@byfleur.ott). If you interact with us on these platforms, please be aware that any information you share publicly is subject to the privacy policies of those platforms, which are outside our control. We do not collect personal information from social media without your consent.
9. Security of Your Information
We take reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Your Privacy Rights
Under PIPEDA and applicable Ontario law, you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent to our use of your personal information (where applicable)
Request that we stop using your information for direct marketing purposes
File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us at hello@fleurbloombar.ca. We will respond to your request within thirty (30) days.
11. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
12. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Fleur Bloom Bar
Ottawa, Ontario, Canada
Email: hello@fleurbloombar.ca
Website: fleurbloombar.ca
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.